Contact Us

This page explains how to contact Sweepstakes Casinos, what our editorial team can realistically help with, and where to go instead when your question belongs to an operator, a regulator or a support service. We are an independent comparison site covering sweepstakes and social casinos in the US — we do not run any of the platforms listed here, hold accounts on your behalf, or process coin purchases or prize redemptions.

Reaching the editorial team

General questions, corrections and feedback go through the contact form on greenwoodwinery.com. There is no phone line and no live chat — a small editorial team answers in writing, in the order messages arrive. To get a useful reply on the first pass, include:

• The site or page you are asking about — the exact URL helps more than a brand name alone, since offers change.
• Your state — availability, age minimums and redemption rules differ across the US, and a general answer is often wrong for a specific state.
• What you already checked — the operator's official rules, sweepstakes terms and conditions, or their help center.
• Screenshots or dates for anything you believe is out of date on our pages.

Please don't send account numbers, ID documents, card details or passwords. We never need them, and we cannot act on them.

What we can help with — and what we can't

We can help	We can't help
Correcting outdated or wrong information on our pages	Unlocking, closing or restoring an account at any operator
Explaining how the sweepstakes model, Gold Coins and Sweeps Coins work in general terms	Releasing a pending prize redemption or speeding one up
Pointing you to where an operator publishes its official rules and eligibility list	Confirming that a specific site is legal for you personally — that is a question for the operator's terms and your own reading of state law
Explaining what redemption minimums, playthrough conditions and KYC checks usually involve	Overriding a failed identity verification or a geolocation block
Press, partnership and advertising enquiries	Tax advice on redeemed prizes

Reporting a problem with an operator

If a platform has held a redemption, closed an account or changed terms mid-promotion, escalate in this order — it is also the sequence most sweepstakes complaints procedures expect:

1. Contact the operator's own support and ask for a written explanation with a reference number.
2. Re-read the official rules and sweepstakes terms and conditions for the promotion in question; most disputes turn on playthrough conditions, coin expiration dates or state restrictions.
3. If verification is the blocker, submit a government-issued photo ID and, where requested, proof of address, with details matching the account exactly.
4. If the operator's response is unclear or unanswered after a reasonable period, send us the timeline. We cannot arbitrate, but a pattern of similar reports affects how we cover a brand.

How our commercial relationships work

Some links on greenwoodwinery.com are affiliate links: if you sign up through them, we may earn a commission from the operator. That revenue keeps the site free to read. It does not decide rankings, ratings or which drawbacks we publish, and operators cannot buy a position. If you believe a review reads more like an advert than an assessment, that is exactly the kind of message worth sending — say which claim looks unsupported and we will check it against the operator's published terms. More on who we are sits on our about the team page.

Questions we get about the offers we list

A large share of contact messages are about the welcome bundles on our comparison pages. Three of the highest-rated platforms we cover account for most of them, so here is the context we would send back anyway. Offers are promotional, subject to each operator's official rules, and can change or be withdrawn without notice — always read the terms on the operator's own site before signing up.

Spinblitz — the offer readers ask about most

Spinblitz sits at the top of our list with a 10.0 editorial rating, and its headline promotion, 100 Million Gold Coins with the BLITZ JACKPOT, is the one that generates the most questions. Almost all of them come down to the same misunderstanding: Gold Coins are the play-for-fun currency. They are not redeemable for prizes, no matter how large the number looks. Only the separate sweepstakes currency can be put toward a prize redemption, subject to the platform's minimums and verification. Limitation: a very large Gold Coin headline can make the offer look more generous than it is in redeemable terms, and eligibility is limited to states the operator chooses to serve — check the official rules and the excluded-state list before you register.

Lone Star — separating GC from SC

Lone Star, rated 9.9, advertises a welcome offer up to 500k GC and 105 free SC. We include it because the promotion is one of the clearer illustrations of the dual-currency model for a first-time reader: the Gold Coin portion is for standard play, and the Sweeps Coin portion is the part that can, once any promotional playthrough is met and identity checks pass, be put toward a redemption. Limitation: "up to" wording means the full Gold Coin figure is usually tied to purchase tiers rather than handed over on registration, and Sweeps Coin amounts nearly always carry play-through conditions and expiration dates. Read the promotion's terms rather than the banner.

Casino.Click — free spins and where they apply

Casino.Click carries a 9.8 rating and a smaller, more specific welcome offer: 150 extra coins and 10 free spins. It earns its place here because the modest size makes the conditions easier to check end to end — the usual questions are which titles the spins are valid on and what the resulting coins can be used for. Limitation: spin-based promotions are typically restricted to nominated games, and the coins they produce follow the same redemption rules as any other promotional coins, so the practical value is smaller than the game count suggests.

Other platforms we cover, including SplashCoins (200% welcome offer), Free Spins (950,000 GC + SC 75 + 20 free spins on Gorilla Slot), Lucky.me (40,000 GC and 40 free SC), Crown Coins (150% welcome bonus), Crash Duel (200,000 GC + 100 free SC), Spree (25,000 GC) and Mr Goodwin (125,000 free coins), follow the same pattern: the headline number is mostly Gold Coins, and the sweepstakes portion is the part with conditions attached.

Money questions: purchases, redemptions and timing

We cannot see your account, so we can only explain how this generally works. Participation does not require a purchase. Legitimate sweepstakes operators publish a free alternative method of entry — commonly a mailed request following the format in the official rules — alongside daily login rewards and promotional drops. Coin packages are optional, and buying them purchases Gold Coins, with any sweepstakes currency attached as a promotional bonus.

• Paying in: US platforms typically accept debit cards, ACH bank transfers and online payment providers; some support e-wallets or gift-card style options. Availability varies by operator and by state, and cards are sometimes declined by the issuing bank rather than the site.
• Getting paid out: prize redemptions usually run to a bank account by ACH or, on some platforms, to gift cards. Expect a stated minimum before you can request anything, plus identity verification first.
• Timing: processing times are set by each operator and can stretch during verification or at peak periods. Nobody should promise instant payouts, and we won't.
• Fees and limits: daily, weekly or per-request redemption caps are common. Read them before you build up a balance you cannot move in one go.
• Tax: redeemed prizes may be taxable under federal and state rules. Keep your own records and take official guidance if the amounts are significant.

What these platforms actually offer

If you are writing to ask whether a site has a particular type of game, the broad categories are consistent across the operators we list: sweepstakes slots, including progressive jackpot titles; table-style games such as blackjack, roulette and video poker; live dealer rooms on some platforms but not all; and fast-round formats like crash and instant-win games. Return to player and volatility figures, where published, come from the game supplier rather than from us — we don't rank sites by RTP claims we cannot verify. Most of these libraries are built mobile-first, which is why so many promotions are structured around short sessions and daily rewards.

The other products these operators run

Several companies behind sweepstakes casinos also operate social casino apps with no prize redemption at all — pure entertainment currency, often on app stores — and some run separate sportsbook-style or fantasy products in states that permit them. These sit under different terms, different age rules and sometimes different regulators. An account on one does not automatically carry to another, and a promotion advertised for one product rarely applies to the other. If your question is about a sports or fantasy brand rather than the sweepstakes site, tell us which, because the answers diverge quickly. Note that some pages on this site cover offshore and international topics, such as our guide to casinos outside the GAMSTOP scheme, which has no bearing on US sweepstakes availability.

Eligibility, state rules and age limits

Sweepstakes casinos are governed mainly at state level in the US, not by a single national framework. Some states allow most operators, others have passed laws or taken enforcement action against them, and operators also exclude states on their own initiative to limit legal risk. Availability changes frequently. We are not able to tell you that a given site is legal for you to use — that is a question for the operator's official rules and, if the stakes are high for you, for qualified advice.

• Minimum age is 18 at many operators and 21 at others, either everywhere or in particular states. Check before registering; failing an age check after depositing is a recoverable but tedious problem.
• Eligible and excluded state lists are published by each operator and can be revised without much notice.
• Geolocation checks are standard. VPN use will usually breach the terms and can void a redemption.
• Identity verification before redemption is normal practice, not a sign of a problem.

If the question is about your own play

Messages about time or money spent are better directed to services set up for it. National Council on Problem Gambling and Gamblers Anonymous both offer confidential support, and most platforms provide self-exclusion, session reminders and purchase limits inside account settings. Blocking software is another option if you want the decision taken out of the moment. Our responsible play resources page collects the practical steps, and the rules that govern using this site are set out in our terms of use.

How we handle what you send us

1. Every message is read. Corrections and factual disputes are prioritized over general feedback.
2. We verify claims against the operator's published official rules and terms before changing a page.
3. Where we got something wrong, we fix it and the page's update date changes.
4. Where we disagree, we will say so and explain what we checked.
5. Commercial enquiries are handled separately from editorial and have no route into rankings.

The information on this page was reviewed on Sep 23, 2026 by Zachary Morgan. If something here has drifted out of date since — an offer, an eligibility rule, a process — that is exactly what the contact form is for. Send it over and we will check it.